Returns

RETURER

We at Saddler want you to be satisfied with your products you order from us. Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. All original packaging, price labels etc shall be returned with the product without having been tampered with. In return, you stand the risk of the goods, so it is important that the goods can not be harmed during transit.

Use our prepaid return label with a shipping charge of:

Sweden 0 SEK

Norway 79 NOK

Denmark 70 DKK

Other EU countries 9,90 EURO

Shipping charges apply regardless of size of the package. Use the return label included in your package. The  charge is only intendedto cover the shipping cost for the returned items and will be deducted from our reimbursement to ypur articles.

How?

OBS! If you live in Norway please contact customer.support@saddler.com before you return the parcel.

Use the enclosed return form and put it with the item in a package.Paste on the return consignment label which was included in the package. Ensure that the products have been carefully packed into one parcel for dispatch by post. Be sure to fold the return form (paper) with text inward when returning your product in order not to rub off on the product. In Sweden and Norway submitted the parcel to your post office. To return items from other countries , please contact your local UPS office who will collect your parcel.

Exchange products

Exchanges cannot be administered via our webshop, for which we refer to our return policy and you have to make a new order in our webshop.

Reimbursement

Reimbursement is made within 14 days of our receipt of your return. Reimbursement is made the same way you chose to pay when the order was placed.

Claims

Should the item in spite of this be demaged or in any other way faulty when you receive it, we will help you free of charge to remedy this and replace the defective article with a new one. Contact our customer service customer.support@saddler.com as soon as possible if you discover a defect.