Terms

To be able to make a purchase you have to accept Saddler´s purchasing terms and conditions given below.

Price

All prices include tax and customs fees.

The cost of shipping will be added to all orders. You can see the shipping costs to your address below:

Sweden 0 SEK

Norway 79 NOK

Denmark 70 DKK

Other EU countries 9,90 Euro

Time of delivery

During all working days your order will be sent same day as ordered if ordered before 13:00 Monday to Thursday and before 10:30 on Fridays (for all weekdays). In Sweden and Norway items in stock are delivered to your pick up point. For other countries within the EU and Switzerland, the given delivery address.

We reserve ourselves against sold out products, and if only a part of your order is in stock, we will ship what is available and inform you.You as customer can choose between accepting a new delivery time or if order is not complete decide to cancel the purchase. We will cancel the order and will not charge any fee for doing so. If not receiving any reply on which alternative of the above mentioned within 48 hours we will send ordered items which we have in stock.

Text message notification

Please enter your mobile number when ordering and a text message will be sent out when your order is ready to be picked up. This applies for Sweden and Norway, where it is sent by Posten My pack.

Freight

In Sweden and Norway delivery is carried out via Posten and Tollpst. For other countries within the EU we are working with UPS as distributor.

Payment

Saddler offers you to pay with debit or credit card and Pay Pal in all countries. In Sweden you can also pay by Klarna Invoice or Klarna Account.

Order confirmation

When making a purchase an order confirmation will automatically be sent to the e-mail address specified in the order. Has there not been any confirmation of order, please verify that e-mail is not caught up in the spam folder.

Return products

Extended returns period until 12 January 2017 for any items bought between 14 November- 23 December.

We at Saddler want you to be satisfied with your products you order from us. Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. Saddler offers its customer free returns.All original packaging, price labels etc shall be returned with the product without having been tampered with. In return, you stand the risk of the goods, so it is important that the goods can not be harmed during transit.

Use our prepaid return label with a shipping charge of:

Sweden 0 SEK

Norway 79 NOK

Denmark 70 DKK

Other EU countries 9,90 Euro

Shipping charges apply regardless of size of the package. Use the return label included in your package. The charge is only intended to cover the shipping cost for the returned items and will be deducted from our reimbursement to your articles.

Warranty/complaints

Any guarantees or claims must be notified by e-mail to customer.support@saddler.com before the return is made. Returns cannot be made until agreement with Saddler has occurred. In some cases, a photo can be sufficient which means that we want a correspondence before the guarantee matter begins. We adhere to Consumer Sales Act and if you want to read more about the rules, please visit web site www.konsumentverket.se. We will follow Consumer Complaints Board recommendations on any dispute.

Other

We disclaim responsibility for the wrong price. Saddler.com shall have the right to refuse and cancel orders with incorrect prices.We reserve the right to make any typos on Saddler.com and we cannot guarantee that all pictures accurately reflect actual product appearance. Due to the fact that different computers have different color settings, screens etc it may look different in reality. We also reserve for errors beyond our control, such as force majeure. You must be 18 years old to shop at Saddler.com. The range in the web shop is different from what can be found in stores. We can therefore not guarantee that what you see on this page is available in any other store.

Company data:

Saddler Scandinavia AB
Kabelgatan 14, PO Box 10224
434 37 Kungsbacka

Mail support: customer.support@saddler.com

Phone: +46 300 154 00

VAT no: 556596-7758

We guarantee that response on your question relating to order/purchase will be given within 48 hours during weekdays.